TERMS OF SERVICE AND PUBLIC OFFER
Alekseenko Company Inc. · thevitacode.com
Version dated August 25, 2026. Effective date: August 25, 2026.
1. General Provisions
1.1. These Terms of Service and Public Offer (hereinafter — the Terms) constitute a legally binding agreement between you (hereinafter — the User, the Buyer) and Alekseenko Company Inc., a California corporation, USA (hereinafter — the Company).
1.2. The Terms apply to all products and services of the Company:
printed transformational games in boxed format;
printed decks of metaphorical associative cards and series of decks;
online versions of games and decks hosted on the gaming platform;
Pocket versions of decks — an abridged format for mobile devices;
online courses, recordings of sessions, webinars and master classes;
training of game facilitators and the programs of the Academy of Experts;
access to the mobile and browser application;
books and workbooks;
individual and group work, retreats and in-person events.
1.3. Payment for any product, registration in the Company's services, or commencement of use of the materials constitutes full and unconditional acceptance of these Terms.
1.4. If you do not agree with these Terms, use of the Company's services and purchase of products is not permitted.
1.5. The current version of the Terms is posted on the Company's website. Amendments take effect as of the date of publication; Users are notified of material changes by email at least 7 calendar days in advance. Amendments do not apply to orders already paid for: the version in effect on the date of payment applies to them.
2. Definitions
Website — thevitacode.com, including all of its sections and subdomains.
Platform — the online gaming platform containing the online versions of the games and decks.
Application — the mobile and browser version of the service, including the catalog, the store, the personal account and the functional sections.
Digital product — courses, video and audio materials, PDF files, online versions of games and decks, Pocket versions, access to the Platform.
Printed products — games, decks, books and workbooks in tangible form.
Product — any product or service of the Company among those listed in clause 1.2.
Pocket version — an abridged format of a deck for mobile devices; the composition of such format is specified on the product page.
Training of game facilitators — a training program provided in addition to the purchased game in the scope and format specified on the product page.
Personal account — the User's personal section containing information about the purchased products and the access granted.
Subscription — a product provided on the terms of automatic renewal with recurring charges.
3. Requirements for the Buyer
3.1. The Company's products are purchased and used by persons who have reached 18 years of age. Registration and payment on behalf of a person under 18 years of age are not permitted.
3.2. Materials intended for work with children are purchased by an adult and used by such adult in work with a child under such adult's responsibility.
3.3. The agreement with respect to a specific Product is deemed concluded upon its payment. Registration in the Company's services constitutes acceptance of these Terms with respect to the use of the Website, the Platform and the Application.
4. Subject Matter and Scope of the Services Provided
4.1. The composition, scope, format and price of each product are specified on its page on the Website prior to payment.
4.2. The Company is entitled to supplement and modify the materials. The scope of materials stated at the time of purchase is maintained throughout the period during which access is provided, except in cases caused by circumstances beyond the Company's control (Section 14).
4.3. Access is provided through the Website, the Platform, the Application, and also using third-party services (YouTube, Telegram, Zoom).
4.4. Availability of Internet access and of a technically operational device is ensured by the Buyer independently.
5. Price, Payment Procedure, Discounts and Taxes
5.1. Prices of products are stated in US dollars and are the same for the Website, the Platform and the Application.
5.2. Payment is made through the Stripe payment system by bank card or by means of Apple Pay. The issuing bank's fee, if any, is charged independently of the Company and is not controlled by the Company.
5.3. Installment payment is available through third-party services (Klarna and similar) when they are displayed on the payment page. The installment terms are determined by the relevant service: the Company receives payment in full in a single amount, and the Buyer settles with the installment service according to the schedule established by such service.
5.4. Promotional discounts are valid until the specified date. No recalculation of previously paid orders is made.
5.5. Promo codes.
provide a discount expressed as a percentage or a fixed amount, or a full waiver of payment;
may apply to a specific product, a version of a product (printed, online, Pocket) or a language version;
one promo code is applied once, unless otherwise specified;
are not combined with each other or with promotional discounts, unless expressly provided by the terms of the promotion;
promo codes obtained in violation of the established procedure or used by a person for whom they were not intended are cancelled.
5.6. A product is deemed paid for as of the moment the funds are credited.
5.7. The Company is entitled to change the prices of products. A change in price does not apply to orders already paid for.
5.8. Taxes
Prices are stated exclusive of applicable taxes, unless expressly stated otherwise. Where there are grounds for charging a tax, its amount is calculated and displayed in the cart prior to payment. Customs duties, taxes and fees charged upon importation of the goods into the recipient's country are paid by the recipient (clause 7.5).
5.9. Subscription and Automatic Renewal
5.9.1. Some of the Company's products are purchased by means of a one-time payment, and some on subscription terms with automatic renewal. The purchase format is specified on the product page and in the cart prior to payment.
5.9.2. When placing a subscription order, the Buyer confirms consent to automatic renewal by a separate checkbox. Prior to payment, the cart displays the price of the period, the frequency of charges, the date of the first and subsequent charges, as well as the procedure for cancelling the subscription.
5.9.3. The subscription is renewed automatically for a comparable term and at the same price until it is cancelled by the Buyer, unless otherwise provided by clause 5.9.8. The charge is made on the day the paid period ends.
5.9.4. A request to cancel the subscription is submitted by the Buyer independently at any time in the personal account, in the "My Subscriptions" section, without stating reasons. The subscription terminates at the end of the paid period: access is retained until its end, and no subsequent charge is made.
5.9.5. Immediately after the subscription is placed, a message is sent to the Buyer's email address containing the subscription terms, the date and amount of the first charge, and a link for cancelling the subscription.
5.9.6. If the subscription is preceded by a free or discounted period of more than 31 calendar days, the Company additionally notifies the Buyer no later than 3 calendar days prior to the first full charge, stating the amount, the date of the charge and a cancellation link.
5.9.7. Funds charged for elapsed periods are non-refundable (clause 8.1). A charge made after cancellation of the subscription is refunded in full without deductions.
5.9.8. The Company notifies the Buyer of a change in the subscription price at least 30 calendar days in advance. The changed price applies from the next billing period; before it begins, the Buyer is entitled to cancel the subscription.
6. Consents Given When Placing an Order
The checkboxes provided for in this Section are checked by the Buyer in the cart when placing an order. Information about the checkboxes checked is retained by the Company with an indication of the date, the time and the version of the documents in effect at the relevant moment.
6.1. Acceptance of the Terms (mandatory): "I accept the Public Offer and the Privacy Policy." In the absence of this checkbox, payment is not processed.
6.2. Consent to immediate provision of access (mandatory when purchasing a digital product): "Access is granted immediately after payment. I consent to the immediate provision of access and understand that after access has been granted a refund is not possible."
This condition is displayed in the cart next to the payment button. Confirmation of the consent given is sent to the Buyer by email immediately after payment.
6.3. Consent to automatic renewal (mandatory when placing a subscription order): "I consent to the automatic renewal of the subscription and to the recurring charging of the specified amount until cancellation." This checkbox is a separate one and is not replaced by the checkbox provided for in clause 6.1.
6.4. Confirmation of the return conditions for printed products (mandatory when purchasing printed products): "I am aware that printed products are not subject to return or exchange, except in the cases provided for in clause 8.4."
6.5. Consent to receive informational messages (at the Buyer's discretion; the checkbox is not pre-checked): The Buyer independently determines the subject matter of the messages received. Refusal to receive such messages does not affect performance of the agreement: service messages regarding the order and the subscription are sent in any event.
7. Procedure for Providing Products and Delivery
7.1. Digital products
Access is provided immediately after payment; a message with a link is sent to the email address specified by the Buyer. No separate delivery is carried out and none is charged for.
If the message is not received, the Buyer sends an inquiry to info@thevitacode.com. Access is provided manually.
The period for which access is provided is specified on the product page. A reference to perpetual access means the period during which the relevant service operates. If the service ceases to operate, clause 14.4 applies.
7.2. Printed products: deadlines for handover to the carrier
The order is handed over to the carrier within a period not exceeding 30 calendar days from the date of payment. If the goods are in stock, the period is, as a rule, 1–3 business days; if a new print run needs to be produced, the period is extended within the limit specified.
If it is impossible to hand the order over to the carrier within 30 calendar days, the Company notifies the Buyer stating a new deadline and offers a choice of:
waiting for the order to be handed over to the carrier within the new deadline;
replacing the goods with other goods of comparable value, including the online version of the product;
cancelling the order with a refund of the amount paid in full without deductions.
If no response is received from the Buyer within 7 calendar days from the date of the notice, the order is subject to cancellation and the amount paid to refund.
The period specified in this clause relates to the handover of the order to the carrier. The delivery time depends on the carrier, the country of destination and customs procedures; the Company does not influence it and bears no responsibility for it (clause 7.3).
The provisions of clause 8.2 apply to goods handed over to the carrier or received by the Buyer. Until the goods are handed over to the carrier, the Buyer is entitled to cancel the order with a refund of the amount paid in full.
7.3. Carriers and delivery times
Delivery is carried out worldwide, except for the destinations specified in clause 7.6.1. The carrier is determined by the Company based on the country of dispatch and the country of destination: national postal services, international courier services or private carriers for hard-to-reach regions.
Estimated times:
- Handover of the order to the carrier when the goods are in stock — 1–3 business days
- Handover of the order to the carrier when a print run needs to be produced — up to 30 calendar days
- Delivery to principal destinations — 3–30 calendar days
- Delivery to remote regions — up to 60 calendar days
The Company does not guarantee exact delivery times: they depend on the carrier, the country of destination, customs procedures and other circumstances beyond the Company's control. The values indicated are estimates and do not constitute an obligation.
Information about the exact time and cost of delivery to a particular destination is provided prior to payment upon request sent to info@thevitacode.com.
The shipment tracking number is sent to the Buyer by email after the order has been handed over to the carrier.
7.4. Cost of delivery
- A game in boxed format — at the Company's expense
- A full series of decks of metaphorical associative cards (10 decks) — at the Company's expense
- A single deck, international shipment — 10 US dollars per deck
- Orders with delivery within Ukraine — at the carrier's rate, paid by the recipient upon collection
If the product page states that delivery is carried out at the Company's expense, its cost is not paid by the Buyer. In all other cases delivery is paid for by the Buyer: for international shipment its cost is calculated in the cart, and for delivery within Ukraine it is paid by the recipient upon collection at the carrier's rate.
The cost of international shipment depends on the weight of the order; the final amount is displayed in the cart prior to payment.
7.5. Customs payments
The Company dispatches orders by postal and courier services.
If customs duties, taxes or customs clearance fees arise upon importation into the recipient's country, such payments are paid by the recipient. Such payments are established by the legislation of the country of destination, are not controlled by the Company and are not included in the price of the goods and of delivery.
If the shipment is not received by the addressee and is returned to the Company, the cost of postage in both directions and other actually incurred and documented expenses of the Company are withheld from the refunded amount, with an indication of their grounds and amount.
7.6. Delivery address and delivery procedure
The delivery address is specified by the Buyer and is to be verified by the Buyer prior to payment. After the order has been handed over to the carrier, the address cannot be changed. Re-shipment as a result of an incorrect address being specified is carried out at the Buyer's expense.
The Buyer specifies an address that ensures the safety of the shipment upon delivery. The Company, where possible, dispatches shipments with delivery against the recipient's signature; however, in a number of countries carriers deliver international shipments without a signature: the shipment may be left at the door, in the mailbox, handed to a concierge or placed at a pickup point. The Company does not influence the delivery procedure applied by the carrier in the country of destination.
If the safety of a shipment left at the specified address is not ensured, the Buyer specifies the address of a carrier's branch, a pickup point or another address with controlled access. The risk associated with the choice of the delivery address is borne by the Buyer.
Responsibility for the safety of the goods after they have been delivered to the address specified by the Buyer is borne by the Buyer (clause 8.4.1).
7.6.1. Destinations with restrictions
The possibility of delivery to a number of destinations is limited by circumstances beyond the Company's control: restrictions on postal and transport communication imposed by carriers or governmental authorities, ongoing hostilities, the absence of stable postal communication, suspension of acceptance of shipments by carriers.
The list of such destinations is displayed in the cart: when selecting the country of delivery, the Buyer is informed of the need for prior arrangement. The list is subject to change as circumstances change.
For certain destinations, printed products are not dispatched. Buyers with such delivery addresses are offered the online version of the product, access to which is provided immediately after payment and does not depend on delivery.
Buyers located in states included in the said list are to arrange the possibility of delivery with the Company prior to payment by sending a request to info@thevitacode.com.
The Company is entitled to refuse to fulfill an order if its fulfillment is impossible due to circumstances beyond the Company's control.
If the order was arranged with the Company in advance and delivery subsequently proved impossible, the amount paid is refunded in full without deductions.
If an order to such a destination was placed without prior arrangement and delivery proved impossible, the amount paid is refunded less the actually incurred and documented expenses of the Company: the payment system fee, as well as the costs of preparing and dispatching the order, if such costs were incurred.
Payment is made by cards accepted by the payment system. Whether a particular payment can be processed is determined by the payment system and is not controlled by the Company.
This clause is the principal provision governing restrictions on delivery destinations; clause 14.2 applies in accordance with it.
7.7. Inspection of the shipment upon receipt
The Buyer is to inspect the shipment at the place of collection, without leaving the pickup point, and to check the integrity of the packaging and the completeness of the contents.
If damage to the packaging or incompleteness is discovered, the Buyer is to:
demand that the carrier draw up a report at the place of collection;
photograph the packaging and the goods on the spot;
accept the shipment only after the said actions have been performed.
The absence of a carrier's report is grounds for refusing a claim for compensation for damage that occurred during transportation. A corresponding warning is also contained in the order dispatch notice.
8. Refunds
8.1. Digital products
Refunds for digital products — courses, online versions of games and decks, Pocket versions, access to the Platform and the Application — are not made.
This condition is due to the nature of the product: access is provided immediately after payment, the materials are deemed received and may be saved by the Buyer. Prior to payment, the Buyer confirms agreement with this condition by a separate checkbox (clause 6.2).
Exception: if access was not provided for reasons attributable to the Company and was not restored within 3 business days from the moment of the Buyer's inquiry, the amount paid is subject to refund in full.
With respect to subscriptions, clause 5.9.7 additionally applies.
8.2. Printed products
Printed games, decks, books and workbooks are not subject to return or exchange, provided that they conform to the description on the Website and were delivered in proper condition.
Rejection of the goods on the grounds of a change in the Buyer's intention, non-conformity of the goods with the Buyer's subjective expectations, or the absence of a need for the goods is not a ground for a refund.
This condition is due to the nature of the product: game and card materials allow reproduction, and after the goods have been delivered to the Buyer the Company is deprived of the ability to establish that the content of the goods has not been reproduced.
This condition is posted publicly prior to purchase and is confirmed by the Buyer when placing the order by a separate checkbox (clause 6.4).
Refunds are made solely in the cases provided for in clause 8.4: manufacturing defect, incompleteness, damage during delivery, loss of the shipment.
8.2.1. Conditions in the case of a voluntary return
If the Company accepts the return of printed goods at its discretion or by virtue of the requirements of applicable law, the following conditions apply:
return postage is paid by the Buyer in all cases, except those provided for in clause 8.4;
the goods are to be returned in a condition suitable for resale; in the event of a loss of merchantable value, the amount refunded is reduced by the amount of such loss. Loss of merchantable value means a decrease in the value of the goods as a result of handling them beyond what is necessary for their inspection. The amount of the reduction is determined based on the possibility of reselling the goods and is substantiated by the Company with an indication of the calculation;
the actually incurred and documented expenses of the Company are withheld from the amount refunded: the cost of delivering the goods to the Buyer, including in cases where delivery was carried out at the Company's expense; customs payments and fees paid by the Company; the payment system fee (clause 8.4.2); other expenses incurred by the Company in connection with the fulfillment of the order, provided that they are documented;
the Company states the grounds and the amount of each deduction.
Deductions do not apply in the cases provided for in clause 8.4, or where an order is cancelled before the goods are handed over to the carrier (clause 7.2).
8.3. Procedure where the goods do not meet the Buyer's expectations
The Buyer is entitled to send an inquiry to info@thevitacode.com setting out the circumstances. The Company is entitled, but not obligated, to offer one of the following solutions:
exchange for other goods of comparable value;
a discount on a subsequent order;
provision of a digital product free of charge.
The choice of solution is made by the Company and agreed with the Buyer. The provision of the said solutions is a right and not an obligation of the Company.
8.4. Manufacturing defect, incompleteness, damage during delivery and loss of the shipment
Upon receiving goods that are damaged, incomplete or have a manufacturing defect, the Buyer is to:
Notify the Company within 3 calendar days from the moment of receipt.
Attach photographic materials to the inquiry:
of the packaging in the condition in which it was delivered, before opening, from all sides, documenting the damage;
of the shipping label bearing the shipment number;
of the goods and the damaged area.
Photographic documentation of the damaged packaging is mandatory. In its absence the claim is not subject to satisfaction. The packaging is to be retained until the matter is resolved.
Where the shipment is handed over at a pickup point and there is visible damage to the packaging — where possible, demand that the carrier draw up a report on the spot.
If the shipment was left at the door, placed in the mailbox or delivered without the participation of a carrier's employee, drawing up a report is not required. Photographic materials taken within 3 calendar days are sufficient.
The Company replaces the goods or refunds the funds in full, including the cost of delivery. Return postage, if required, is paid by the Company.
A claim against the carrier is submitted by the Company as the sender. An independent application by the Buyer to the carrier is not required.
By agreement with the Buyer, instead of replacing the goods or refunding the funds, the Company is entitled to provide compensation in the form of other goods, a discount on a subsequent order or a digital product.
If the shipment is lost by the carrier before it is delivered, the Company re-ships the goods or refunds the funds in full.
8.4.1. Passing of risk after delivery
From the moment of confirmed delivery of the shipment to the address specified by the Buyer, the risk of loss of and damage to the goods is borne by the Buyer.
This provision applies, among other things, to cases where the shipment was left at the door, in the mailbox, handed to a concierge or to another person at the specified address and lost after delivery. Such cases do not constitute loss in transit: the carrier's obligation is deemed performed, and neither the carrier nor the Company bears responsibility for the subsequent safety of the goods.
If the Buyer requests delivery without a signature or at another agreed location, the corresponding instruction is communicated when placing the order. In this case the risk after delivery is borne by the Buyer in full.
8.4.2. Withholding of the payment system fee
Where a refund is made at the Buyer's initiative, the payment system's fee for processing the payment is withheld, comprising a percentage of the payment amount and a fixed charge, as actually withheld at the time of payment.
As a rule, the fee amounts to approximately 3 percent of the payment amount plus a fixed charge; the exact amount depends on the type of card, the payment currency and the state of issuance of the card. At the Buyer's request, the Company confirms the actual amount of the fee withheld.
The said fee is charged at the moment of payment and is not returned to the Company when funds are refunded to the Buyer.
The deduction does not apply if the refund is made for reasons attributable to the Company: manufacturing defect, incompleteness, damage during delivery, loss of the shipment before delivery, inability to provide access, double charging, cancellation of the order due to delay in handover to the carrier (clause 7.2). In the said cases the refund is made in full.
8.4.3. Erroneous payment
If a payment is made in error, the Buyer is to send an inquiry to info@thevitacode.com within 60 minutes from the moment of payment.
The refund is made less the payment system fee (clause 8.4.2) subject to the simultaneous satisfaction of the following conditions:
the inquiry was received within 60 minutes from the moment of payment;
access to the digital product was not opened: there is no recorded fact of authorization in the product;
the printed goods were not handed over to the carrier.
After the expiry of 60 minutes or after access has been opened, the payment is deemed to have been made knowingly, and no refund is made (clauses 8.1, 8.2).
In the event of a double charge of funds for one order, the Company refunds the amount overpaid in full without deductions. Both payment confirmations are to be attached to the inquiry.
8.5. Gifts and bundles
A product provided free of charge in addition to purchased goods, including training of game facilitators, ceases to be provided upon the return of the principal goods, since it constituted an appurtenance to the purchase.
Where one item is returned from a bundle sold at a discount, the bundle discount ceases to apply, and the price of the remaining items is subject to recalculation.
8.6. Refunds where payment was made in installments
The refund is made through the installment service: the Company refunds the funds to the said service, which cancels the remaining payments and refunds to the Buyer the amounts previously paid. Refund timeframes are determined by the rules of the installment service.
With respect to digital products purchased in installments, clause 8.1 applies: no refund is made, and the obligation to pay the remaining installments remains.
8.7. In-person events, retreats and individual work
- Cancellation of the event by the Company — at the Buyer's choice: a 100 percent refund or rescheduling
- Cancellation 30 calendar days or more before the event — 100 percent
- Cancellation less than 30 but no later than 14 calendar days before — 50 percent
- Cancellation less than 14 calendar days before — not refunded
- No-show without prior notice — not refunded
This condition is due to the fact that the venue, catering and the work of specialists are booked in advance and paid for regardless of the participant's attendance.
A participant's place may be transferred to another person free of charge, subject to prior notice to the Company.
8.8. Cases in which no refund is made
access to the digital product has been opened, except where access was not provided for reasons attributable to the Company (clause 8.1) and the case of an erroneous payment where access has not been opened (clause 8.4.3);
the printed goods do not meet the Buyer's subjective expectations (clause 8.2);
a manufacturing defect or damage was reported after the expiry of 3 calendar days from the moment of receipt;
the goods were damaged after their receipt by the Buyer;
a violation of the Company's exclusive rights has been committed (clause 11.7.1).
The provisions of this Section apply to the extent that they do not conflict with the mandatory rules of the law of the state of the Buyer's residence as a consumer (clause 17.3).
8.9. Procedure for handling inquiries
Inquiries are sent to info@thevitacode.com. A response is provided, as a rule, within 3 business days.
Before applying to a bank or a payment system with a chargeback request, the Buyer is invited to send an inquiry directly to the Company.
In the event that a dispute is referred to the payment system, the Company provides it with: information about the checkboxes checked regarding acceptance of the Terms, consent to the immediate provision of access and to automatic renewal, with an indication of the date, time and IP address; photographic materials of the order at the time of dispatch; the shipment number and delivery information; correspondence with the Buyer.
9. Products Provided Free of Charge
9.1. Training of game facilitators is provided free of charge upon purchase of:
a printed game in boxed format;
a full online version of a game on the Platform.
9.2. Purchase of a Pocket version does not confer the right to receive training free of charge, since the Pocket version is an abridged format of the product.
9.3. The training is not available for separate purchase and is provided solely in addition to a purchased game.
9.4. Access is provided automatically; the link is sent by email and is displayed in the personal account.
9.5. Upon return of the game, access to the training terminates.
10. Nature of the Services Provided
10.1. The Company's products are informational, educational and coaching in nature.
10.2. The Company's products do not constitute psychotherapy, medical care, psychiatric treatment, legal or financial advice, and do not substitute for them.
10.3. The Company does not hold a license to engage in psychotherapeutic or medical activity and does not provide such services.
10.4. Where professional assistance is needed, a licensed specialist in the state of residence should be consulted.
10.5. The results of using the products are individual in nature. The Company does not guarantee the achievement of any particular result and bears no responsibility for the decisions made by the User.
10.6. The materials reflect the author's experience and the author's vision and are used by the User under the User's responsibility.
11. Exclusive Rights
11.1. All materials of the Company — games, game mechanics, cards, decks, texts, images, video and audio materials, design, methodologies and course programs — belong to the Company and the author.
11.2. Copyright in the games and decks in the Russian, Ukrainian and English languages is registered in Ukraine. The works are protected in the states party to the Berne Convention for the Protection of Literary and Artistic Works; the scope of protection is determined by the law of the relevant state.
11.3. The Keys to Yourself® trademark is registered in the USA and is used in relation to printed products, digital products and training programs. The corresponding marking is applied to printed products.
11.3.1. The Company is the developer and the rightsholder of the online gaming platform and the mobile application, including their program code, interface, structure and content.
11.4. Scope of the Rights Granted
11.4.1. Upon purchase of a game or a deck, the Buyer is granted a perpetual, non-exclusive, non-transferable license to use the materials for personal purposes, as well as to conduct games, sessions and meetings based on them with the Buyer's own clients, including on a paid basis. The right granted does not include the right to record, broadcast, publish or otherwise reproduce the Company's materials.
11.4.2. The license is granted personally to the Buyer and may not be transferred, sold, leased or provided for use to another person — either together with the materials or separately from them. Transfer of the materials to a third party does not entail the transfer of the license to such third party.
11.4.3. The license is valid perpetually and terminates solely in the event of a violation by the Buyer of this Section.
11.4.4. A person conducting games and sessions is independently responsible to such person's own clients for the events conducted, their content and quality, for compliance with the requirements applicable to such person's activity in the state where such activity is carried out, and independently processes the personal data of such person's clients. The Company is not a party to the said relations and bears no responsibility in respect of them.
11.5. Restrictions on use
Without the Company's written permission, it is prohibited to:
copy, scan, photograph, digitize or otherwise reproduce the materials;
carry out screen recording, video recording and the taking of screenshots of closed materials;
transfer, sell, exchange, give away or lease access or materials, or provide third parties with account login credentials;
post the materials or parts thereof on the Internet, including on file-sharing services, messengers, cloud storage, joint-purchase resources and torrent resources, whether free of charge or for a fee;
use the materials to create derivative products: games, decks, courses, methodologies and programs based on the Company's game mechanics, structure, images or texts;
remove, conceal or alter copyright notices, trademarks and watermarks.
11.6. Technical protection measures
An invisible watermark linked to the User's account is applied to digital materials, making it possible to establish the source of distribution of the materials. The processing of the corresponding data is carried out solely for the purpose of protecting exclusive rights.
Access is linked to the account, and the number of devices used simultaneously is limited. Video materials are transmitted in protected form without the ability to save them. The Application records the fact that screenshots and screen recordings are made; the content of screenshots is not transmitted to the Company and is not stored by the Company.
11.7. Consequences of a violation
11.7.1. A violation of this Section entails termination of access and of the license. The amount paid is credited toward compensation for the losses caused by the violation; to the extent it exceeds the amount of the losses caused, it is subject to refund.
11.7.2. US copyright law provides for civil liability for infringement of exclusive rights, including the recovery of statutory damages in an amount of up to 150,000 US dollars per work, as well as reimbursement of the rightsholder's attorneys' fees. The Company reserves the right to claim compensation in full.
11.7.3. The Company is entitled, without prior notice, to send infringement notices to hosting providers, search engines, platforms, messengers and payment services used by the infringer, to demand the blocking of the relevant resources, and to seek protection of the infringed rights in the established manner.
11.7.4. A person who has received materials from an infringer acquires no rights to such materials and bears liability on a par with the infringer.
11.8. Reports of infringement
Information about infringement of the Company's exclusive rights is to be sent to info@thevitacode.com.
11.9. Protection notices
Copyright notices and rights information placed on the packaging, in inserts and in the materials form part of these Terms. Their removal, concealment or alteration constitutes a violation of this Section.
12. Access to the Personal Account
12.1. Access is linked to the User's email address.
12.2. Login is effected via a link from a message sent or by password. Devices are remembered in order to maintain the authorized session and to detect the transfer of access to third parties.
12.3. Simultaneous use of one account by several persons is not permitted. Where signs of transfer of access are detected, the Company is entitled to request confirmation and to restrict access.
12.4. The User ensures the security of access to the User's email address and password. Actions performed using the User's account are deemed performed by the User.
13. Limitation of Liability
13.1. The Website, the Platform, the Application and the informational and educational materials are provided on an "AS IS" and "AS AVAILABLE" basis. This provision does not apply to printed products: printed products are supplied in a condition conforming to the description on the Website, and clauses 8.2.1 and 8.4 apply to them.
13.2. The Company's aggregate liability does not exceed the amount actually paid by the Buyer for the relevant product.
13.3. The Company bears no liability for indirect, incidental, punitive and consequential damages, including lost profits, loss of data and moral harm.
13.4. The Company bears no liability for interruptions in the operation of the Website, the Platform and the Application, failures of third-party services, non-conformity of the result with the User's expectations, decisions made by the User, delays by carriers and actions of customs authorities.
13.5. The provisions of this Section apply to the maximum extent permitted by applicable law. Nothing in this Section limits or excludes the Company's liability for willful misconduct, gross negligence, fraud, harm to life and health, or any other liability that under applicable law may not be limited or excluded.
14. Force Majeure
14.1. The Company bears no liability for failure to perform or delay in performing obligations as a result of force majeure circumstances, which include, in particular:
war, military action, shelling, occupation, the introduction of martial law or a state of emergency;
prohibitions and restrictions on transport or postal communication imposed by governmental authorities or carriers;
natural disasters, fires, floods, earthquakes;
epidemics and quarantine restrictions;
prolonged outages of electricity, the Internet and communications, damage to trunk communication channels;
failure or malfunction of servers, hosting and other external services on which the operation of the Platform and the Application depends;
decisions and actions of governmental authorities, customs restrictions;
blocking or suspension of the operation of payment systems;
cessation or suspension of the operation of carriers on the relevant destination.
14.2. Destinations to which no shipments are made
The Company does not ship printed products to regions where hostilities are taking place, or to regions where there is no stable postal communication or where carriers have suspended acceptance of shipments. The list of such destinations is determined in the manner provided for in clause 7.6.1.
A Buyer with a delivery address in such a region is offered the online version of the product, access to which is provided immediately after payment and does not depend on delivery.
If the Buyer insists on shipping printed goods to such a region, the shipment is made solely at the Buyer's written request and at the Buyer's risk: in the event of loss, damage or non-return of the shipment, the cost of the goods and of delivery is not reimbursed. In this case the Company provides the Buyer with the online version of the purchased product at no additional charge. The Company is entitled to refuse to make such a shipment.
14.3. Occurrence of circumstances after payment
Before the goods are handed over to the carrier, the Company, by agreement with the Buyer, postpones the shipment until the restrictions are lifted, ships to another address, replaces the printed goods with the online version, or refunds the amount paid.
After the goods have been handed over to the carrier, if the shipment is lost or delayed as a result of the circumstances specified in clause 14.1 and no insurance compensation is paid by the carrier, the Company, by agreement with the Buyer, provides:
the online version of the purchased product — free of charge and perpetually;
a discount on a repeat order after the restrictions are lifted;
or a refund of the amount paid less the actually incurred expenses of production and shipment.
The particular option is agreed by the parties. The Company does not assume losses caused by the circumstances specified in clause 14.1.
14.4. Digital products and the Platform
The Company takes reasonable measures to ensure the uninterrupted operation of the Website, the Platform and the Application, including backup and hosting on protected servers.
The Company bears no liability for interruptions in operation caused by hosting failures, Internet outages, damage to communication channels, failure of external services and other circumstances specified in clause 14.1.
In the said cases funds are non-refundable. The Company is entitled to extend the access period for the duration of the service's unavailability and, at its discretion, to provide additional compensation in the form of additional material or access to another product.
14.5. Notification
The Company notifies the Buyer of the occurrence of force majeure circumstances as the relevant information is received.
15. Termination of Access
15.1. The Company is entitled to terminate access in the event of a violation of exclusive rights (clause 11.7.1), transfer of access to third parties, unacceptable conduct toward employees and other users, an attempt at unauthorized access to the services, as well as where knowingly false information is provided when placing an order or in the course of the consideration of a dispute.
15.2. The User is entitled to cease using the services at any time. Cessation of use does not create a right to a refund beyond that provided for in Section 8. Cancellation of a subscription is effected in the manner provided for in clause 5.9.4.
16. Wholesale Supplies
Wholesale and partner supplies are documented by a separate agreement in each case. This offer does not apply to them.
17. Governing Law
17.1. These Terms are governed by the law of the State of California, USA, without regard to conflict-of-laws rules.
17.2. Disputes are subject to settlement through negotiations. An inquiry is sent to info@thevitacode.com; a response is provided, as a rule, within 3 business days.
17.3. If the law of the state of the Buyer's residence as a consumer grants the Buyer rights that may not be limited by contract, such rights are retained.
17.4. The document exists in the Russian, Ukrainian and English languages. The versions of the document are equally authentic; in the event of an irreconcilable discrepancy between them, interpretation is made in favor of the consumer.
18. Arbitration Clause and Class Action Waiver
This Section governs the procedure for resolving disputes and should be read carefully.
18.1. Any dispute not settled through negotiations within 30 calendar days is subject to resolution by binding individual arbitration in accordance with the Consumer Arbitration Rules of the American Arbitration Association. The place of arbitration is Los Angeles, State of California; participation remotely, by video conference or in written form is permitted.
18.2. The parties waive the right to have a dispute heard by a jury and to participate in class actions. Claims are considered solely on an individual basis; the arbitrator is not entitled to consolidate the claims of several persons. This waiver is mutual and applies equally to the Company.
18.3. The costs of conducting the arbitration in disputes involving consumers are borne by the Company, except in cases where the arbitrator finds the claim to be manifestly unfounded.
18.4. Each of the parties is entitled to apply:
to a small claims court, if the dispute falls within its jurisdiction;
to a court for interim relief and injunctive relief in connection with an infringement of exclusive rights.
18.5. The provisions of clause 18.2 do not apply to claims for injunctive relief in the public interest, where a waiver of such claims is not permitted by applicable law. A finding that clause 18.2 is invalid entails consideration of the relevant claim by a court; the remaining provisions of this Section remain in force.
18.6. The Buyer is entitled to opt out of the application of this Section by sending a notice to info@thevitacode.com within 30 calendar days from the date of the first purchase. Opting out does not affect the operation of the remaining provisions of these Terms.
18.7. If the provisions of this Section are inapplicable by virtue of the law of the state of the Buyer's residence as a consumer, the dispute is considered in the manner established by the applicable law.
19. Final Provisions
19.1. Severability. A finding that any provision of these Terms is invalid does not entail the invalidity of the remaining provisions, which remain in force in full.
19.2. Entire agreement. These Terms together with the Privacy Policy constitute the entire agreement of the parties and supersede all prior arrangements concerning the subject matter of the agreement.
19.3. Electronic form. The User consents to receiving notices, agreements and disclosures in electronic form. Electronic form is equivalent to written form in accordance with US law on electronic signatures and records. The User is entitled to request the provision of documents in paper form by sending an inquiry to info@thevitacode.com.
19.4. Assignment of rights. The User is not entitled to transfer rights under these Terms to third parties. The Company is entitled to transfer its rights and obligations to a successor in the event of a reorganization or disposition of the business.
19.5. Waiver. The Company's failure to apply any provision of these Terms does not constitute a waiver of the right to apply it in the future.
19.6. Survival. Sections 8, 10, 11, 13, 14, 17, 18 and 19 survive the termination of access or termination of the agreement.
19.7. Indemnification. The User shall compensate the Company for documented losses arising as a result of the User's willful violation of Section 11 or use of the materials in a manner not provided for by the license granted. This clause does not apply to the extent that this is not permitted by applicable law.
20. Company Details and Contact Information
Alekseenko Company Inc. S Corporation, State of California Address: 442 S Rexford Dr., #105, Beverly Hills, California 90212, USA Email address: info@thevitacode.com Website: thevitacode.com
© 2026 Alekseenko Company Inc. All rights reserved. Keys to Yourself® is a registered trademark.
Effective date: August 25, 2026.